Refund Policy for Digital Products

Last updated: 23 November 2025

This Refund Policy applies to all digital products (“Digital Goods”) sold by
[keybitz], including but not limited to software license keys, activation codes,
serial numbers, download links, and digital activation services.

1. Nature of Digital Products

Digital products are delivered electronically and, once sent, cannot be physically returned or reused.
In most cases, once a license key or activation code has been viewed, it is considered delivered.

However, we aim to be fair and customer-friendly. As long as there is no obvious abuse, we will do
our best to help with replacements or refunds when a product cannot be used.

2. When You Can Request a Refund

You may request a refund in the following situations. Each case will be reviewed by our support team.

2.1 Duplicate Purchase or Wrong Product

  • You accidentally purchased the same product more than once.
  • You purchased the wrong edition (e.g., Home instead of Pro, Student instead of Professional).
  • You purchased the wrong platform (e.g., Windows instead of macOS).

As long as the license key has not been successfully activated or permanently bound to an account or device,
we can refund or exchange the product.

2.2 Activation Failure (Including User Mistakes)

You are eligible for support and possible refund even if the issue is caused by system mismatch or user error.
This includes, but is not limited to:

  • Operating system version not supported or incompatible.
  • Wrong Windows / macOS / software version installed.
  • Incorrect installation method or missing steps during setup.
  • Existing cracks, illegal copies or old license remnants causing conflicts.
  • Corrupted system files, virus or malware interference.
  • Very old or unsupported hardware / device limitations.

We will first try to help you solve the problem (for example via screenshots, simple checks, or basic guidance).
If the product still cannot be used on your device after reasonable troubleshooting, you may choose:

  • A replacement product or new key (if available), or
  • A refund.

2.3 Wrong or Misdescribed Product

You can request a refund if:

  • You received a different product than what is described on the product page.
  • The version, language, or features are clearly not as advertised.
  • The download link or digital content is invalid or permanently unavailable.

2.4 After Support, Product Still Cannot Be Used

Even if the problem is related to your system or setup, if after our support you still cannot use the product,
we may offer:

  • A different compatible version (where possible), or
  • A partial or full refund, depending on the situation.

3. When We Cannot Offer a Refund

3.1 Successfully Activated or Permanently Bound

Once a license key has been successfully activated or permanently bound to a system or account, it cannot be
reused or resold. In these cases, refunds are not possible. Examples include:

  • Windows shows “Activated” using the provided key.
  • Office is successfully linked to your Microsoft account.
  • Adobe / Autodesk or other software shows a valid, active license.

3.2 Obvious Abuse or Misuse of the Policy

We may refuse a refund request in cases of clear abuse, for example:

  • Using a product normally for a period of time and then requesting a refund without valid reason.
  • Activating the key on multiple devices and claiming it “does not work”.
  • Repeated purchase and refund patterns indicating misuse.

4. Refund Methods

Once your refund is approved, we can process it using one of the following methods:

4.1 Original Payment Method

  • Shopee / Lazada: refunded back through the platform where you paid.
  • FPX / Online Banking: refunded back to the original payment method when supported.
  • Credit / Debit Card (Visa, Mastercard, etc.): refunded back to the same card.
  • Touch ’n Go (TNG) eWallet: refunded back to the same TNG account if it was used for payment.

4.2 Bank Transfer (Malaysia)

If original method refund is not available or not convenient, we can send the refund via local bank transfer.
We support major Malaysian banks such as:

  • Maybank
  • CIMB
  • Public Bank
  • Hong Leong
  • RHB
  • And other major banks

You will need to provide:

  • Bank name
  • Account holder name
  • Account number

4.3 Touch ’n Go (TNG) eWallet

If you prefer, we can also refund to your Touch ’n Go Wallet. Please provide:

  • Registered mobile number for your TNG Wallet
  • Account holder full name

5. Processing Time

  • Review and approval: usually within 1–2 business days.
  • Refund completion: usually within 1–7 business days, depending on your bank or payment provider.

6. How to Request a Refund

To request a refund, please contact our support and provide:

  • Your order number
  • Proof of purchase (screenshot or invoice)
  • A short description of the issue
  • Activation error screenshots (if available)
  • Your preferred refund method (original method / bank transfer / TNG Wallet)

Support contact:

  • WhatsApp: +60 17-556 7626
  • WeChat: softwareli

By placing an order with us, you confirm that you have read, understood, and agreed to this Refund Policy
for Digital Products.