Privacy Policy

Last updated: 23 November 2025

This Privacy Policy explains how [keybitz] (“we”, “us”, “our”) collects, uses, discloses
and protects your personal information when you visit or make a purchase from
[keybitz.COM] (the “Site”) or interact with us through our online shop, messaging channels,
or related services.

By using our Site and services, you agree to the collection and use of information in accordance with
this Privacy Policy. If you do not agree, please do not use our Site or services.

1. Information We Collect

We collect different types of information in order to provide and improve our services to you.

1.1 Information You Provide Directly

  • Account and Profile Information: Name, email address, phone number, billing address,
    and other details you provide when creating an account or placing an order.
  • Order and Payment Information: Products purchased, order details, transaction amount,
    and payment method used. Payment card details are processed by secure payment gateways; we do not
    store your full card number on our servers.
  • Communication Information: Messages or information you send to us via email,
    contact forms, live chat, WhatsApp, WeChat, or other channels.
  • Support and Verification Details: Screenshots, system information, activation status,
    error messages or other data you choose to share so we can assist with technical support or refunds.

1.2 Information We Collect Automatically

When you browse or use our Site, we may automatically collect:

  • Device Information: IP address, browser type, operating system, device type, language
    settings and other technical data.
  • Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages,
    and other diagnostic data.
  • Cookies and Similar Technologies: Small data files stored on your device to help
    recognize your browser, remember your preferences, and analyze how you use our Site.

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Payment Providers & Marketplaces: Platforms like Shopee, Lazada, payment gateways,
    or eWallet providers may send us limited information related to your orders, such as payment status
    or transaction ID.
  • Marketing and Analytics Tools: We may use third-party tools (e.g. analytics services)
    that provide aggregated or anonymized data on how users interact with our Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and deliver your orders, including sending digital products and activation details.
  • To create and manage your customer account and order history.
  • To provide customer support, technical assistance, and handle refund or replacement requests.
  • To verify your identity and prevent fraud, abuse, or unauthorized use of our services.
  • To improve our Site, products, services, and overall user experience.
  • To communicate with you regarding your orders, support tickets, security updates, or policy changes.
  • To send you marketing messages and promotions (only where permitted by law and with your consent,
    where required).
  • To comply with legal obligations and respond to lawful requests from authorities.

3. Legal Basis for Processing (Where Applicable)

Depending on your location, we may rely on one or more of the following legal bases:

  • Contract: Processing necessary to fulfill a contract with you (e.g. processing your order).
  • Consent: When you have given us clear permission (e.g. for email marketing).
  • Legitimate Interests: For purposes such as fraud prevention, improving our services,
    and maintaining security, where these interests are not overridden by your rights.
  • Legal Obligation: When processing is required by law (e.g. tax, accounting, regulatory requirements).

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our Site. Cookies may be:

  • Strictly Necessary Cookies: Required for basic site functionality and security.
  • Performance & Analytics Cookies: Help us understand how visitors use our Site.
  • Functional Cookies: Remember your preferences and settings.
  • Advertising / Marketing Cookies (if used): Help deliver relevant ads or measure campaigns.

You can usually control cookies via your browser settings. However, disabling certain cookies may affect
the proper functioning of our Site.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following ways:

  • Service Providers: With trusted third-party vendors who help us operate our business
    (e.g. payment processors, hosting providers, email services, analytics tools). They only process your
    data on our behalf and according to our instructions.
  • Payment & eWallet Providers: To process payments, handle refunds, or resolve
    disputes related to transactions.
  • Logistics or Marketplace Platforms: When necessary to verify orders, handle
    platform-related issues, or comply with marketplace policies.
  • Legal & Compliance: When required by law, regulation, court order, or to protect
    our rights, property, or safety and that of our customers.
  • Business Transfers: In connection with a merger, acquisition, sale of assets, or
    similar business transaction, your information may be transferred as part of that deal.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this
Privacy Policy, unless a longer retention period is required or allowed by law (such as tax, accounting,
or legal reporting requirements).

When we no longer need your information, we will either delete it, anonymize it, or securely store it
until deletion is possible.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against
unauthorized access, loss, misuse, alteration, or destruction. However, no method of transmission over
the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your jurisdiction, you may have some or all of the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information, subject to legal obligations.
  • Restriction: Request that we limit the processing of your personal information.
  • Objection: Object to certain types of processing, such as direct marketing.
  • Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.

To exercise your rights, please contact us using the contact details provided in the “Contact Us” section
below. We may need to verify your identity before responding to your request.

9. Marketing Communications

We may send you promotional emails, messages, or notifications about new products, special offers, or
updates, where allowed by law and, where required, with your consent.

You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in our emails (if available), or
  • Contacting us directly and requesting to be removed from our marketing list.

10. Third-Party Links

Our Site may contain links to third-party websites, apps, or services that are not operated by us.
We are not responsible for the content, privacy policies, or practices of these third parties.
We encourage you to review the privacy policy of every site you visit.

11. Children’s Privacy

Our Site and services are not intended for children under the age of 13 (or the minimum age required by
applicable law). We do not knowingly collect personal information from children. If you believe that a
child has provided us with personal information, please contact us so that we can delete it.

12. International Data Transfers

Depending on your location and our service providers, your personal information may be transferred to,
and processed in, countries other than your own. These countries may have different data protection laws.
We will take appropriate measures to ensure that your information is handled securely and in accordance
with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies,
legal requirements, or for other operational reasons. When we make changes, we will update the “Last updated”
date at the top of this page. Your continued use of the Site after any changes indicates your acceptance
of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data,
please contact us:

  • Email: XUANANA@ICLOUD.COM
  • WhatsApp: +60 17-556 7626
  • WeChat: softwareli

By using our Site and services, you acknowledge that you have read, understood, and agreed to this
Privacy Policy.